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Help Center

Help Topics

Help Topics

General

How do I login to Parsyl on the Web/Android?

How do I download the Parsyl mobile app?

Parsyl Account(s)

How do I add a new user?

How do I send a user a message to get them to login?

How do I edit an existing user’s account access or contact information?

How do I change the temperature units of measurement?

Device Data

How do I transfer data using a mobile app?

How do I change the Alarm Thresholds (Product Profile) on a Trek Pro?

How do I check the alarm status of my Trek Pro? What do the colors mean?

How do I view Shipment data?

How do I upload data from a device?

I can't connect to Parsyl devices via Bluetooth, what should I do?

How do I check the Alarm Status on a Trek Tab? What do the lights mean?

How do I view cold storage (Asset) data?

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Cold Storage Assets

What is the Trek Pro?

How do I set up the Trek Pro for monitoring?

How do I create an Asset?

How do I set a facility location?

How do I add and edit a facility?

How do I clear an alarm notification?

How do I record the cause of an alarm and the actions taken?

How do I view Daily Minimum and Maximum Temperatures?

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Shipments

What is the Trek Tab?

How do I use the Trek Tab?

How do I create a Shipment in the Android App?

How do I create a Shipment in the Web App?

How do I add new Origin and Destinations for shipments?

How do I turn off the Trek Tab?

How do I mark shipments as reviewed in the Parsyl Web Application?

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Passport

How do I set up my Passport?

How can I connect my Passport to cell/WiFi?

How do I test Trek signal strength on the Parsyl Passport?

Notifications

How do I set up alarm notifications for users?

How do I manage alarm causes and resolutions?

How do I enable or modify Notifications?